The Specificity of Introducing Information Technologies into the Activities of the Bodies of the Prosecution of the Russian Federation for Working with Appeals of Citizens

Abstract

Consideration of appeals is a very important and priority activity of any body. The primary task is to respect the right of a citizen to consider the appeal in a timely manner and receive a reasoned response. The rapid development of information systems in recent years has significantly changed the way citizens submit applications. Citizens began to use the Internet reception of the prosecutor’s office, e-mail, and a single portal of public services more actively. The article analyzes the issues of introducing information technologies into the activities of the prosecutor’s office of the Russian Federation in dealing with citizens’ appeals; highlights the specifics of the implementation of digitalization measures in the activities of the prosecution authorities, updating the system for the provision of public services provided using various digital platforms that allow transferring dialogue with citizens to virtual information platforms using modern communication channels; the problems of introducing digital technologies in the prosecutor’s office are raised. The shortcomings of the legislative regulation of the issues of citizens’ appeals are also noted and ways to solve them are proposed.